SUPPORT
FOR PRO MODELS
CUSTOMER CARE
If you’re a current PRO customer, we tip our freshly steamed hat to you!
Looking for guides, tips or common troubleshooting guidance? We’ve got you covered.
Propress maintenance.
A well looked after Propress steamer performs better and lasts longer, sometimes for over 20 years. Find out how to look after your Propress Steamer here.
To ensure appliance safety, use only spare parts and accessories provided by Propress Ltd. If your steamer needs a service, please contact us on +44 (0)20 8417 0660 or email hello@propress.co.uk to arrange it.
In your box you will find:
3 Part pole set and top hook
Steam hose with aluminium nozzle and protective cotton cover/bag
3 Castors
Funnel
Safe Operating Poster
To setup your steamer:
2. Screw together 3 part pole set, and screw into base pole on chassis
3. Screw hook on top top of pole set ensuring the hook is over the body of the machine – not to one side.
4. Push down and twist to secure the hose onto the machine and rest the nozzle in the hook – holes facing upwards.
Your Propress Steamer comes with an Instruction Booklet and a Health & Safety Poster. To use the steamer safely you must read the instruction booklet before use. If your instruction booklet is lost or missing you can download a replacement here or contact us for a free replacement on 020 8417 0660 or at info@propress.co.uk
TROUBLESHOOTING FAQS - PRO
No lights and steamer not heating
Check/replace the fuse and socket. If problem persists, a service is required.
Lights on but steamer not heating
For 4 litre steamers check mode switch/dial set to steam.
For 2 litre steamers try plug in another socket. If problem persists, a service is required.
Blowing fuses
A service is required.
Water/steam coming from filler cap
If steamer is overfilled, empty all water and refill from empty.
If filler cap is cracked, replace. If hose is kinked, replace. If problem persists, a service is required.
Buzzing/beeping when not empty
Steamer may require thorough cleaning.
Descale using Propress Descaler and follow instructions.
If problem persists, service required.
Water/steam leaking from hose connection
Ensure hose is fitted correctly.
Caution: only do this when machine is cold.
Nozzle handle hot
Tighten screw in handle. Check handle is not cracked.
If problem persists order new hose.
Water leaking from base
Is machine overfilled?
Empty all water and refill from empty.
If problem persists, service required.
Servicing
Propress have been making and servicing steamers for over 30 years.
If there’s something wrong with your Propress steamer and you’ve gone through all the troubleshooting options, it might be time to let the professionals have a look at it.
Contact Us to discuss servicing options.
SECOND-TO-NONE CUSTOMER SERVICE
At Propress, we’re rather chuffed about the quality of service we offer, not just to our customers, but to anyone who pops by our site.
Whether you’re curious before you buy, making your purchase, or need a bit of guidance with your new Propress steamer, we’re here for you.
So, if you fancy a chat, you can reach us right here in London from 9am to 5:30pm, Monday to Friday. Just give us a ring on:
We’re always happy to help.
Call us on +44 (0)20 8417 0660
